ORDERS
How are your products made?
Every PIERCÉ Collection item is made to order. Your item is printed or customized just for you after you place your order, which means less waste and no mass-produced stock.
Can I change or cancel my order?
Contact us within 24 hours of placing your order and we will do our best to help. Orders move into production quickly, and once production begins we can no longer change or cancel them.
I entered the wrong shipping address. What do I do?
Email us right away at chris@pierce-collection.com with your order number and the correct address. If the order has not entered production, we can update it.
Will I get an order confirmation?
Yes. You will receive a confirmation email right after you order, and a second email with tracking once your order ships. If you do not see them, check your spam folder.
PRODUCTS AND SIZING
How do I choose the right size?
Each product page includes a size chart. We recommend measuring a similar item you already own and comparing it to the chart, since we are unable to exchange items for a different size.
Will my item look exactly like the photos?
We work hard to show our products accurately. Colors can look slightly different depending on your screen, and because each item is printed individually, small variations in color and print placement are normal.
How do personalized items work?
Enter your personalization details on the product page before adding the item to your cart. Please double-check spelling, names, and dates, as items are produced exactly as submitted.
How should I care for my item?
A little care keeps your print looking its best.
Apparel
- Machine wash cold, inside out, with like colors
- Use a mild detergent; do not bleach or use fabric softener
- Tumble dry low or hang dry
- Do not iron directly on the print
- Do not dry clean
Embroidered items
- Machine wash cold on a gentle cycle, inside out
- Hang dry and avoid pulling on the stitching
Mugs and drinkware
- Hand washing is recommended to keep the print vibrant
- Avoid abrasive sponges and cleaners
Home and accessory items
- Spot clean or follow the care label on the item
When in doubt, follow the care label on your item.
SHIPPING
How long will my order take to arrive?
Most orders are produced within 2–7 business days, then shipped. Delivery within the United States typically takes 3–5 business days after shipping. See our Shipping Policy for details.
How do I track my order?
Your shipping confirmation email includes a tracking number. Tracking can take 24–48 hours to update after you receive it.
Why did I only receive part of my order?
Items in the same order may be made at different facilities and arrive in separate packages. You will receive tracking for each package.
Do you ship internationally?
Not at this time. We currently ship within the United States only.
RETURNS AND ISSUES
Do you accept returns or exchanges?
Because every item is made to order specifically for you, all sales are final and we do not accept returns or exchanges for change of mind or incorrect size. If there is a problem with your order, we will make it right.
My item arrived damaged, defective, or incorrect. What should I do?
We are sorry about that. Email us at chris@pierce-collection.com within 30 days of delivery with your order number, a description of the issue, and clear photos. Once we review it, we will offer a free replacement or a refund.
My package is lost or says delivered but I do not have it.
Check with neighbors and around your delivery area first, as carriers sometimes mark packages delivered early. If it still has not turned up, contact us within 30 days of the estimated delivery date and we will work with you and the carrier to resolve it.
CONTACT
How do I reach you?
Email us at chris@pierce-collection.com. We aim to respond within 1–2 business days.