Shipping policy

Shipping Policy

Made to order

Every PIERCÉ Collection item is made to order. Your item is printed or customized after you place your order, so delivery time includes both production time and shipping time.

Production time

Most orders are produced within 2–7 business days. Production may take longer during holidays, sales, and other busy periods.

Shipping time

Once your order ships, estimated delivery times are:

- United States: 3–5 business days
- International: 10–20 business days

These are estimates, not guarantees. Delays caused by carriers, weather, customs, or other events outside our control can occur.

Shipping rates

Shipping costs are calculated at checkout based on your items and delivery address.

Where we ship

We currently ship to [the United States / the United States and select international destinations]. Available destinations are shown at checkout.

Order tracking

You will receive a shipping confirmation email with a tracking number once your order ships. Tracking information may take 24–48 hours to update after you receive it.

Multiple packages

Our products are produced by third-party production partners. Items in the same order may be made at different facilities and arrive in separate packages on different days. You will receive tracking for each package.

Shipping address

Please check your shipping address carefully before placing your order. We are not responsible for orders shipped to an incorrect or incomplete address provided at checkout. If you notice an error, contact us within 24 hours of placing your order and we will do our best to update it before production begins. If a package is returned to us as undeliverable, we will contact you about reshipping, and additional shipping charges may apply.

International orders

International orders may be subject to customs duties, import taxes, or fees charged by the destination country. These charges are the customer's responsibility and are not included in the item price or shipping cost. Customs processing may also delay delivery.

Lost, delayed, or damaged packages

If your tracking shows no movement for an extended period, shows delivered and you have not received your package, or your order arrives damaged, contact us within 30 days of the estimated delivery date and we will work with you to resolve it. See our Refund Policy for details.

Contact

Questions about your shipment? Contact us at chris@pierce-collection.com.