Refund policy
Last updated: October 9, 2026
RETURNS AND REFUNDS
Every PIERCÉ Collection item is made to order. Your item is printed or customized specifically for you after you place your order, and we do not keep ready-made stock. For this reason, all sales are final. We do not accept returns or exchanges for change of mind, incorrect size, color or style selection, or customization details entered incorrectly at checkout.
If something is wrong with your order, we will make it right. Please see "Damages and issues" below.
BEFORE YOU ORDER
Please review the size chart, product description, and any personalization details (spelling, names, dates, artwork) carefully before checking out. Items are produced exactly as submitted. Because each item is printed individually, slight variations in color and print placement between the product images and the finished item are normal and are not considered defects.
ORDER CHANGES AND CANCELLATIONS
Orders move into production quickly. If you need to change or cancel your order, contact us within 24 hours of placing it and we will do our best to help. Once an order has entered production, it can no longer be changed or cancelled.
DAMAGES AND ISSUES
Please inspect your order when it arrives. If your item is damaged, defective, misprinted, or not what you ordered, contact us within 30 days of delivery at chris@pierce-collection.com with:
- Your order number
- A description of the issue
- Clear photos of the item and the problem, plus the packaging if it was damaged in transit
Once we review your request, we will offer a free replacement or a refund. In most cases you will not need to send the original item back. If we do need it returned, we will provide instructions and cover the return shipping cost.
LOST OR UNDELIVERED PACKAGES
If your tracking shows no movement for an extended period, or shows delivered and you have not received your package, contact us within 30 days of the estimated delivery date and we will work with you and the carrier to resolve it.
We are not responsible for orders shipped to an incorrect or incomplete address provided at checkout. If a package is returned to us as undeliverable, we will contact you about reshipping, and additional shipping charges may apply.
REFUNDS
If a refund is approved, it will be issued to your original payment method. Your bank or payment provider may need additional time to process and post the refund. If you have questions about the status of an approved refund, contact us.
YOUR LEGAL RIGHTS
This policy does not limit any rights you may have under applicable consumer protection laws, including rights that apply if goods are defective, not as described, or not delivered within the required or agreed timeframe.
CONTACT
To report a problem with your order, request a change or cancellation, or ask a question about this policy, contact us at chris@pierce-collection.com.